Job description
We are looking for a Customer Service Specialist for a parental leave substitute. Your main task is to provide service excellence to external and internal customers. You will serve as the interface between global customers and our organization, ensuring a high level of customer satisfaction. You will communicate with production planning, operations, sales, finance, and product line managers. Your daily tasks include order processing, lead time follow-up, order confirmations, supporting our global order-delivery chain, invoicing, export documentation, communicating with accounting for payment allocation and supporting courier shipment arrangements. Responsibilities may also include sales reporting and CS development, for which the tasks will be defined separately according to your abilities.
Requirements
You will succeed in this position if you are service-driven, positive, organized, proactive, and you pay attention to details. The job would start as soon as possible and we are offering a fixed-term contract until 31.8.2026.
Education: BBA level, preferably from International Business, or corresponding amount of work experience
Job Experience: At least 2-3 years in Customer Service/international business/import/ export/logistics
Professional Skills: Fluent in spoken and written Finnish and English, understanding of working with Incoterms and processes, experience in using SAP ERP system, Microsoft Office (Excel, Word, PowerPoint, Outlook)
Personal abilities: Service-driven, dynamic, flexible, independent self-starter, able to handle pressure in a fast-moving environment, enthusiastic to gain new skills, logical problem solver, able to work across different cultures.
Apply now!
Please, send your application, CV and salary request to our HR Manager, Pauliina Oja pauliina.oja@inion.com, as soon as possible and the latest by March 4th. For further information about the position, please call the recruiting manager Kristiina Rautio (Supply Chain Manager) +358 50473 9357 between Monday – Thursday at 10 – 11.
We are looking forward to receiving your application!
About Inion Oy
Inion Oy is a medical device company focused on the development and commercialization of innovative bioabsorbable and bioactive implants and bone graft substitutes for Speciality Orthopaedic, Craniomaxillofacial, Sports Medicine, Spinal and Dental applications. Inion implants are in daily use in over 40 countries worldwide. More than one million of our bioabsorbable implants have already been used in over 300 000 surgical operations during the last 24 years.
